Generali SpA

Select country

CONTACTS & LOCATIONS
   

Closing the gaps in customer centricity

06 Jun 2018

Consumers are starting to compare insurers to Amazon and Uber in terms of the customer experience, as InsurTech continues to disrupt the industry. This change in customer expectations leads to a completely new business model in which technical complexity, legacy issues, and traditional insurance culture are liabilities. How can traditional insurers quickly catch up and close the gaps in customer centricity?

Closing the gaps in customer centricity

Check out how Axel Roesner – Head of Operations & IT, Generali Global Corporate & Commercial Asia – explores this topic.

Closing the gaps in customer centricity 2 mb