How to make a complaint

The most important thing for us is to help resolve your concerns as quickly as possible.

Upon receipt of your complaint, we will do all we can to resolve your complaint by the end of the next business day. However, if we can’t do this, we will contact you within five working days to acknowledge your complaint and explain the next steps. Letting us know when you are unhappy with our service gives us the opportunity to put things right for you and improve our service for everybody.

You can call us on:
Tel: +1 905 532 3648

Or write to:
Assicurazioni Generali SpA
100 Leman Street
E1 8AJ

To help us resolve your complaint, please supply the following information:

  • your name and membership details
  • a contact telephone number
  • a description of your complaint
  • any relevant information relating to your complaint that we may not have already seen.

The Financial Ombudsman Service

We will generally issue our final response within eight weeks from when you originally contacted us. However, we will respond sooner than this, if we are able.

If it looks as though our review of your complaint will take longer than this, we will let you know the reasons for the delay and will keep you informed and updated. If we cannot respond fully to your complaint within eight weeks, or you are unhappy with our final response, you can refer your complaint to the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service will only consider your complaint once we have issued a final response, or if eight weeks have passed since you first notified us of your complaint.

How to contact the Financial Ombudsman Service:

The Financial Ombudsman Service
Exchange Tower
London, E14 9SR
Tel: +44 (0) 800 023 4567
From abroad: +44 (0) 207 964 0500

Regulatory Information

We are an Italian public company incorporated with limited liability. We were established in 1831and have our Head Office in Trieste, Italy. We are registered on the Italian register of insurance and reinsurance companies in Section 1 under No.1.00003. We are authorised to transact insurance business by the Italian regulator (Istitutio per la Vigilanza sulle Assicurazioni Private e di Interesse Collettivo). As the policy is issued by the UK Branch of our company we are also subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available upon request. 

We have been operating in the UK since 1963 and our UK Branch is registered with Companies House under number BR1185.